Policy Overview
All refurbished or open‑box products sold by portaloutdoors.com are items that have been opened, inspected, and tested to ensure full functionality.
These products may show minor cosmetic imperfections such as scratches, scuffs, or other signs of previous use, but functionality is guaranteed.
Condition Disclosure
Each refurbished item is carefully tested before shipment.
Because of prior use and repackaging, the product may arrive in non‑original or repacked packaging and may display light cosmetic imperfections.
All refurbished items are 100% operational when shipped.
Warranty & Functional Assurance
All refurbished products are sold “as is” with no additional warranty.
However, every product has been function‑tested and is guaranteed to perform as described at the time of sale.
No extended or manufacturer warranty applies unless explicitly stated.
Final Sale Policy
All refurbished and open‑box products are sold as final sale, meaning they cannot be returned or exchanged unless:
- The product arrives non‑functional (does not operate as described), or
- The product received is materially different from the description or specifications shown on our website.
If either condition occurs, please contact service@portaloutdoors.com within 7 business days of delivery.
Include your order number and clear photographs of the issue. Our support team will review the case and offer a replacement or refund when appropriate.
California Proposition 65 Warning
This product may expose you to chemicals including Di(2‑ethylhexyl) phthalate (DEHP), which is known to the State of California to cause cancer and reproductive harm.
Our products strictly comply with California Proposition 65 labeling requirements.
For more information, please visit www.P65Warnings.ca.gov.
Limitation of Liability
To the fullest extent permitted by law, Portal Outdoors shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or misuse of refurbished products, even if the company has been advised of the possibility of such damages.
Contact Information
If you have any questions regarding refurbished products or final‑sale terms, please contact our customer service team:
📧 Email:service@portaloutdoors.com
Legal Compliance Notes
- Complies with FTC Truth‑in‑Advertising Guidelines requiring clear disclosure of refurbished or open‑box status.
- Meets Magnuson–Moss Warranty Act standards for lawful “as‑is” sales with no implied warranty expansion.
- Incorporates UCC § 2‑316 limitations on disclaimers, preserving customer rights in case of undisclosed defects or misrepresentation.
- Fully aligned with California Prop 65 health‑warning obligations.