Here at Portal, we design gears to keep up with a rugged outdoor lifestyle. Whether you are getting ready for a weekend getaway or a month-long RV trip, Portal gears will endure.

All Portal products have a 12-month quality warranty from the date of purchase. We warrant to the original purchaser that the products are free from defects in material and function, for the term described, except for special causes. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.

Our promise to you that all Portal gears are...
“ Designed, Built and Tested in the Wild, for the Wild!”

We’re dedicated to making products that are of high quality. However, for the very small chance of receiving a defect item, please contact us via info@portaloutdoors.com and our customer service will respond within 24 hours.

Potential Causes

It is possible that items might be damaged due to rough handling during shipping. Please accept our sincere apology in advance.

If you have questions on how to open or fold an item, please refer to Product Manual page for detailed instructions.

Your feedback, regardless positive or critical, will help us improve our design and provide better gears. Please do not hesitate to leave your comment on product pages or email us via info@portaloutdoors.com. Thank you for being a part of our design team!