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Frequently Asked Questions

Account

Do I need an account to place an order?

No, you don’t need to create an account, you can place an order directly.
Receive free standard ground shipping on all orders $159 and up in the continental U.S.
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Placing an order

How can I place an order?

You can place an order by visiting www.portaloutdoors.com and simply add the items you wish to purchase to your basket. You can then view your cart of selected items and click pay.

Can I cancel my order?

Once your order is paid for, we will begin the shipping process right away. You can still request to cancel an unwanted item by reaching out to via our Contact Us information or by writing an email to Info@portaloutdoors.com . However, if a product is in the shipping process, we cannot guarantee that a cancellation will be possible.

How to modify my order?

Once paid for, we cannot accept any amendments to your order. If you wish to return an item that has been purchased, please email Once paid for, we cannot accept any amendments to your order. If you wish to return an item that has been purchased, please email to Info@portaloutdoors.com .

Can I change my shipping address?

In case your order has not been received by our warehouse yet, we can change your shipping address as long as the address is in the same state. You can contact us here: Contact Us or by writing an email to Info@portaloutdoors.com . Please don’t forget to mention your order ID. 

Why has my order been canceled by you?

If you order has been canceled by us, we will be in touch with an explanation via email detailing our reason for canceling your order. And we will not charge any fees for your order; we will only charge verified orders.

Delivery

In light of the current situation regarding COVID-19, we would like to inform our customers that while we are still committed to delivering within a 5-10 day window, delays may occur in some cases. We would ask you to refer to the following links from our shipping partners for more specific information on the impact of COVID-19 on delivery in your region – USA

Safety & Hygiene

We are adhering to guidelines from all relevant authorities regarding the current outbreak and please be assured all orders and goods will be prepared in accordance with these standards for safety and hygiene.

Why haven't I received any tracking information yet?

Please only reach out to us if 3 business days have passed since you have placed your order. You can contact us via Contact Us or by writing an email to Info@portaloutdoors.com . Please make sure to include your order ID. For your order ID, we will give you a tracking number so that you can track your order information.

Why is there no tracking information for my order?

Sometimes there will be delays in updating the shipping information. It is also possible there could be cases where there is no tracking information, but the goods have arrived.

The status of my tracking link is on "delivered," but I haven't received anything yet?

Sometimes there will be delays in updating the shipping information. If you want to know more about the shipping information, please reach out to the shipping provider (via email or phone) and make sure to state your tracking number and explain the situation. They will get in touch with the driver and get back to you.

My order has been shipped; can I change the shipping address?

Once the order has been shipped, no re-routing will be possible. You can try to reach out to the shipping company and ask for a re-routing, however, we can’t assure you that a re-routing is possible. Please note that in general, re-routings are only possible in cases where the new shipping address is within the same state.

Designed, Built, and Tested

In the Wild & For the Wild

Designed, Built, and Tested

In the Wild & For the Wild

WHY CHOOSE US

Free shipping

Easy order tracking

12 month warranty

100% secure checkout